FINDING PRODUCTS AND PLACING ORDERS
Contact your dedicated Client Success Executive, via the Custom Quote Request form to order merchandise with a logo other than the logos offered.
Rush production charges and/or expedited shipping charges may apply. Some products are not eligible for expedited shipping. These items are identified on the individual product pages.
- Reduce your quantity to the remaining amount available on hand;
- Check out the other related items in this category;
- Add your email to the Stock Notice and we'll notify you when more inventory becomes available;
- Request a custom quote/order here.
Taking advantage of the Stock Notice feature does not commit you to purchase. Should you decide you still have a need for the item when it arrives in stock, you will then have the opportunity to purchase the item.
For made-to-order items, a representative from our team will contact the manufacturer to find out if the order is eligible to be canceled. If the order can be canceled, cancellation and restock charges may apply. Any remaining funds for the canceled order will be credited to the credit card used at the time of purchase. For security, the credit card information is not kept on file. A member of our Customer Support Team will contact you to get the information to process the credit.
- Credit Card (Visa, Mastercard, and American Express)
- Debit Cards
- Gift Certificates
All orders are payable in U.S. Dollars.
We are unable to accept checks, cash, or bank transfers.
If funds are not available and your card declines, your order will not process and no confirmation email will be sent, but you will be prompted to supply an additional form of payment to complete the transaction. If you choose to supply an additional card that authorizes the funds, your transaction will then be completed and you will receive an order confirmation email at that time.
Please click here to see a current list of states requiring sales tax.
SHIPPING & DELIVERY
Made-to-Order items will require an estimated 3-5 weeks to allow for production and delivery. Please reference the standard production time noted on the product detail page.
The delivery date of your order is subject to stock availability and production time, where applicable.
The estimated transit time is approximately 5-7 days (Monday-Friday) in the continental US from the time your order is placed and is subject to change based on order volume and carrier status.
We offer a variety of shipping options. All available shipping methods will appear in your shopping cart at the time of checkout. To view the applicable shipping charges, enter the shipping address zip or postal code in the Estimated Shipping box provided. Final shipping charges are shown during checkout.
Note: UPS does not deliver to PO boxes. If a PO box address is entered, the order will ship via USPS which does not supply tracking. Summit Group is not responsible for lost or damaged shipments.
UPS Mail Innovations: Best Value - This is our most economical shipping service for shipments under 1 lb and shipped within the US. UPS provides shipping and tracking on the shipment, but the post office makes the final delivery to your destination address. Transit times are comparable to First Class Mail plus one day.
UPS Ground: Standard UPS Ground delivery is the most economical shipping service offered for all packages over 1 lb or if a shipment requires guaranteed delivery. Based on the destination zip code, UPS guarantees delivery of all shipments within the US between 1 and 5 business days from our Chicago distribution center.
UPS Blue 2nd Day Air: This service will guarantee delivery of your US domestic shipment within 2 business days from our Chicago warehouse. Orders for this service must be placed before 2 pm Central time to ship the same day.
UPS Red Next Day Air: This service will guarantee delivery of your US domestic shipment the next business day from our Chicago warehouse. Orders for this service must be placed before 2 pm Central time to ship the same day.
Please remember that UPS will not accept a Post Office box as a shipping destination. If you have entered a PO box, we will have to contact you about additional shipping charges caused by having to use the United States Post Office before processing your order.
You may be charged for additional shipping, customs, duties, and taxes for items purchased shipping to Canada because
Duties and taxes are not included in the price of the goods you purchase online and might not be included in the overall shipping costs shown at checkout.
Some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
When goods are not shipped domestically (within your country), you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
To ensure we can deliver your goods in the shortest possible time after receiving your order, we pay the customs authority on your behalf for any duties and taxes that are due on the goods.
What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value, and the weight of the package.
APO, FPO and DPO packages are sent via the United States Postal Service (USPS) via Standard Mail/Parcel Post mail service. The expected delivery date of the parcel is between 30-45 days from the date of mailing. No expedited services are available, and tracking is not currently available for APO, FPO and DPO parcels.
As long as you provide us with a valid email at the time of your order, you will receive an order confirmation by email. You will also receive a shipping confirmation by email at the time of the shipment. The shipping notification will contain your tracking number for the associated shipment. You can track the status and delivery of your package with ease using online tracking. If you need help tracking your package, please contact Customer Support.
RETURNS & EXCHANGES
Unauthorized returns or exchanges without a return authorization number (RA #) will not be accepted. All returned products must be complete and include all components of the item being returned, such as cables, adapters, etc. We are not responsible for lost returns. Please make sure to keep a copy of your tracking information to ensure the delivery of your return. Your refund will be processed once we receive and verify the returned merchandise, which can take up to 14 business days from the time we receive your return shipment.
Please note that all returns and exchanges for product(s) that are not damaged or defective may be subject to a 15% restocking fee. Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return. Any approved returns will be credited to the credit card used at the time of purchase. For security, the credit card information is not kept on file. A member of our Customer Support Team will contact you to get the information to process the credit.
For products shipped from our warehouse that are being returned within 30 days of receipt, Customer Support will provide a return authorization number (RA#) and have UPS issue a pre-paid call tag for return to our distribution facility. Return the product within 10 business days of receipt of the call tag and include all product components and item(s) in their original packaging. Be sure to include the return authorization number (RA#) on the outside of the return packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at the warehouse. For products shipped directly from a supplier's facility, Customer Support will coordinate with the supplier to have the unit in question picked up from you. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.